Frequently Asked Questions
Find answers to common questions about our services, booking process, and travel policies.
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Booking
How do I make a booking with TravelAdda?
You can make a booking through our website by selecting your preferred destination and package, or by contacting our travel consultants via phone or email for a personalized itinerary. For custom luxury experiences, we recommend speaking directly with our concierge team.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking by logging into your TravelAdda account and navigating to the 'My Bookings' section. Alternatively, you can contact our customer support team. Please note that cancellation policies vary depending on the package and timing of your cancellation. Refer to your booking confirmation for specific details.
How do I get a confirmation for my booking?
Once your booking is confirmed, you will receive a confirmation email with all the details. You can also find your booking confirmation in the 'My Bookings' section of your TravelAdda account. If you haven't received a confirmation email, please check your spam folder or contact our customer support team.
Payment
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), net banking, UPI, and digital wallets like PayTM and Google Pay. For certain luxury packages, we also offer the option to pay in installments or secure your booking with a deposit.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We comply with all relevant data protection regulations and never store your complete credit card details on our servers.
Can I pay for my booking in installments?
Yes, for select luxury packages and experiences, we offer flexible payment plans. You can secure your booking with a deposit and pay the remaining amount in installments before your travel date. Contact our customer service team to discuss payment plan options.
Travel
Do I need a visa for my destination?
Visa requirements vary depending on your nationality and destination. While we can provide general guidance, it is your responsibility to ensure you have the correct visa for your travels. We recommend checking with the embassy or consulate of the country you plan to visit well in advance of your trip.
Do you offer travel insurance?
Yes, we offer comprehensive travel insurance options to protect your trip against unforeseen circumstances. You can add travel insurance during the booking process or contact our customer support team to add insurance to an existing booking. We highly recommend purchasing travel insurance for all international trips.
What happens if there's an emergency during my trip?
We provide 24/7 emergency support for all our travelers. You'll receive emergency contact information in your booking confirmation. Our local representatives are also available to assist you during your trip. Additionally, if you've purchased travel insurance, you'll have access to their emergency assistance services.
Accommodations
What types of accommodations do you offer?
We offer a range of luxury accommodations including 5-star hotels, boutique resorts, private villas, heritage properties, and exclusive retreats. All our accommodations are carefully selected to ensure they meet our high standards of luxury, comfort, and service.
Can I request special arrangements for my stay?
Absolutely! We specialize in personalizing your travel experience. Whether you need specific dietary accommodations, room preferences, celebration arrangements, or any other special requests, please inform us during booking or contact our concierge team who will be happy to arrange it for you.
Experiences
What makes TravelAdda's experiences unique?
Our experiences are carefully curated to provide authentic, immersive encounters with local culture, cuisine, and traditions, all while maintaining the highest standards of luxury and comfort. We work with local experts and exclusive partners to offer access to experiences that aren't available to the general public.
Are your tours suitable for families with children?
Many of our experiences are family-friendly, and we can customize itineraries to suit the needs and interests of travelers of all ages. We offer specific family-oriented packages with activities that are engaging for children while still providing the luxury experience parents expect.
Still have questions?
Our customer support team is available to assist you with any additional questions or concerns.